# Privacy Policy | Foundation Waterproofing Toronto

URL: https://foundationwaterproofingtoronto.ca/privacy-policy/

# Privacy Policy

Last updated: October 26, 2026

## 1\. Who We Are

Foundation Waterproofing Toronto provides foundation waterproofing, basement waterproofing, foundation crack repair, weeping tile installation, sump pump and backwater valve installation, and related services across Toronto and the Greater Toronto Area. Our operating address for correspondence is Toronto, Ontario.

This policy explains what personal information we collect, why we collect it, and what we do with it. It is written to align with the Personal Information Protection and Electronic Documents Act (PIPEDA).

## 2\. Information We Collect

We collect only what we need to quote and complete work on a property:

-   Your name and phone number
-   The property address, postal code, and city or area
-   A description of the problem, including any photographs you send us
-   Your confirmation that you own the property being quoted
-   Records created during the work: inspection findings, moisture readings, quotes, permits, and warranty documents
-   Basic technical data collected automatically by our website, such as pages visited and general location derived from an IP address

We do not publish an email address on this website. Enquiries reach us through our contact form or by telephone, which keeps every enquiry attached to the property it concerns.

## 3\. How We Use Your Information

-   To schedule and attend a free in-home inspection
-   To prepare a written diagnostic and a quote in Canadian dollars
-   To carry out the work you approve, including scheduling crews and materials
-   To apply for permits and inspections with the City of Toronto or your municipality
-   To file the Toronto Basement Flooding Protection Subsidy on your behalf where the work qualifies
-   To issue and honour warranty documents, including transfers to a future owner of the property
-   To respond to questions and to follow up on work already completed

## 4\. Who We Share Information With

We do not sell personal information. We share it only where the work requires it:

-   Municipal building and plumbing departments, and Toronto Water, for permits and inspections
-   The City of Toronto, for subsidy applications you have asked us to file
-   Structural engineers, where a stamped design is required for your project
-   Licensed plumbers and other trades working directly on your project
-   Our lead-capture and website service providers, who process contact form submissions on our behalf
-   Authorities, where disclosure is required by law

## 5\. How We Store and Protect It

Project records are retained per Ontario Consumer Protection Act requirements and can transfer with the property. Records are held with access limited to the people who need them for quoting, delivery, permits, and warranty service. We use reasonable administrative and technical safeguards appropriate to the sensitivity of the information.

## 6\. Cookies and Analytics

Our website may use cookies and similar technologies to understand how pages are used and to improve them. You can set your browser to refuse cookies or to alert you when one is set. Refusing cookies does not prevent you from using the site or submitting the contact form.

## 7\. Your Rights

Under PIPEDA you may:

-   Ask what personal information we hold about you
-   Ask us to correct inaccurate information
-   Ask us to delete information we no longer need to keep
-   Withdraw consent for future contact, subject to legal and warranty record-keeping requirements

To make any of these requests, use our 

contact form

[/contact/ →](/contact/)

 and include the property address so we can locate the file, or call us at 

(647) 254-5110

[tel:+16472545110 →](tel:+16472545110)

.

## 8\. Children

Our services are offered to property owners. We do not knowingly collect personal information from children.

## 9\. Changes to This Policy

We may update this policy as our practices or legal obligations change. The revised version is posted on this page with an updated date at the top.

## 10\. How to Contact Us

-   Contact form: 
    
    Use Our Contact Form
    
    [/contact/ →](/contact/)
    
-   Telephone: 
    
    (647) 254-5110
    
    [tel:+16472545110 →](tel:+16472545110)
    
-   Address: Toronto, Ontario